Terms and Conditions for Services

We offer virtual assistant and administrative support services as detailed in our service terms and conditions on our website or as otherwise specified in a written virtual assistant agreement with you. The specific scope, deliverables, timelines, and fees for your services will be outlined in a separate proposal, quotation, or service agreement. Please note that nothing on this website constitutes a binding offer, and we retain the right to decline any request for services.

Fees for our services will be agreed upon with you in advance. As outlined in our service terms and conditions, unless otherwise specified in writing, invoices are payable within the period stated on the invoice. We reserve the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. If a retainer or package is purchased, the terms of service and any conditions regarding unused hours will be detailed in your virtual assistant agreement.

You agree to provide accurate, complete, and timely information, access, and materials necessary for us to perform our services as outlined in the service terms and conditions. You are responsible for ensuring that any materials you provide do not infringe upon the rights of any third party and comply with applicable law. Please note that we are not liable for any delays or failures resulting from your inability to provide what we need on time as specified in the terms of service within the virtual assistant agreement.

As a consumer, you may have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you request that we begin providing services during this cancellation period, you may be required to pay for the services rendered up to the point of cancellation. Additionally, once the services have been fully performed, you will lose your right to cancel. For ongoing or business clients, the specific cancellation terms will be clearly outlined in your service terms and conditions, as detailed in your virtual assistant agreement.

All content on this website, including text, graphics, logos, and images, is owned by or licensed to VA by Madi and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any content without our prior written permission, as outlined in our service terms and conditions. Ownership of any bespoke work we produce for you will transfer to you upon full payment, unless otherwise agreed in writing, as specified in the terms of service and the virtual assistant agreement.

We treat all client information as confidential, adhering to our service terms and conditions, and will not disclose it to third parties except as required to perform the services or as mandated by law. We also expect the same standard of confidentiality from you regarding any of our own confidential information, as outlined in our terms of service and the virtual assistant agreement.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Details of how we collect, use, and protect your personal data are outlined in our Privacy Policy and our service terms and conditions. When we process personal data on your behalf as part of our services, we do so only based on your documented instructions and in compliance with applicable data protection law, as specified in our terms of service and the virtual assistant agreement.

Nothing in these service terms and conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. Subject to this, we will not be liable for any loss of profit, loss of business, or any indirect or consequential loss, and our total liability to you in connection with the services, as outlined in the terms of service, shall not exceed the total fees paid by you for those services. If you are a consumer, this clause does not affect your statutory rights, including those related to any virtual assistant agreement.

As a consumer, you benefit from legal rights under the Consumer Rights Act 2015, including the right to receive services that are performed with reasonable care and skill. These rights are outlined in our service terms and conditions and are not affected by the terms of service. If you have any questions regarding your rights or need further assistance, please reach out to your local Citizens Advice or Trading Standards office for support related to your virtual assistant agreement.

Our website may contain links to third-party websites, provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage arising from your use of them. Please note that we may update these service terms and conditions from time to time. Any changes will be posted on this page with an updated 'Last updated' date, and your continued use of our website or services after any changes constitutes acceptance of the revised terms of service and virtual assistant agreement.

These service terms and conditions, along with any dispute arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any matters related to these terms of service. If you are a resident of Scotland or Northern Ireland, you may bring proceedings in your own jurisdiction, as specified in the virtual assistant agreement.

If you have any questions about our service terms and conditions, or if you need clarification on our terms of service or the virtual assistant agreement, please contact us using the details provided on our Contact Us page.